CUSTOMERS QUESTIONS & CONCERNS
During the sale process your customer may have some hesitations about the SmartPay lease-to-own option. Use the following language to address hesitations head-on and help your customer feel confident with SmartPay.
CUSTOMER CONCERN
“It’s too complicated.”
HOW TO RESPOND
“You will make your first lease-to-own payment today. You will make your remaining payments per the Terms & Conditions of your SmartPay Agreement. Once you’ve made all your payments, you own your items. Simple as that.”
CUSTOMER CONCERN
“It’s too expensive.”
HOW TO RESPOND
“SmartPay lease-to-own option allows for affordable monthly payments. There’s no long-term commitment. You can buy out your agreement at any time, or you can cancel your agreement and return the device to SmartPay at no extra cost.”CUSTOMER CONCERN
“What are the hidden fees?”
HOW TO RESPOND
“Your lease-to-own payment will remain the same every month. You’ll pay the same amount today as every other payment. There are no hidden fees, no late fees, and no early termination fees if you decide to buy out or cancel your agreement.”
CUSTOMER CONCERN
“I have bad credit. I’ll never get approved.”
HOW TO RESPOND
“No minimum credit FICO score or established credit history is necessary to apply.”
“SmartPay increases my revenue. It doesn’t get better than that.”
– Aamir Khan, We Are Wireless owner & SmartPay dealer
Contact Us
Give us a call now or click below to schedule a call with our SmartPay team. We can review the program, your account, and how SmartPay can work for you.
We can even help familiarize your staff with the SmartPay benefits and application process.
Call us at (415) 390-2614 or click below to schedule a call with us and learn more about how SmartPay can work for your business.
More About Why SmartPay is Right for You!
More Resources
Easy to Learn, Easy to Sell
Key points to cover when explaining SmartPay to the customer.
