Charges & Payments
Why is there a SmartPay charge on my statement?
SmartPay (www.smartpaylease.com) is a lease-to-own payment plan that lets customers shop for devices, accessories and more. After beginning a lease, customers make fixed, scheduled payments over a 15 or 24 month term to make it more affordable than paying full price upfront.
We work with leading wireless carriers and retailers to offer SmartPay lease-to-own in their stores and on their websites. SmartPay is available in 1,000s of locations across the U.S.
When you applied for the SmartPay lease-to-own payment plan either in-store or online, you agreed to have your scheduled payments automatically charged to your debit card. You can log in to your SmartPay account here anytime to see your payment schedule and review your Terms and Conditions.
If the amount charged on your debit card statement is different than your regularly scheduled payment, it is because an earlier scheduled payment failed. When a payment fails, our system will make further attempts to collect the repayment, either in full or in partial amounts until the full amount has been paid.
You can log in to your SmartPay account by clicking here. If this is the first time you are accessing your SmartPay account click on Get access to SmartPay.
which will take you through a simple process to set up your password.
You can change your primary payment method by logging in to your SmartPay account. If you need assistance, you can also call our customer support at 925-298-6109 which is open 7 days a week from 7 am to 7 pm PST Monday through Saturday and 7 am to 5pm PST on Sundays.
Contact us immediately at 925-298-6109 7 days a week from 7 am to 7 pm PST Monday through Saturday and 7 am to 5pm PST on Sundays.
You can not cancel your account while you have an existing lease with SmartPay. To cancel a lease, please contact us at 925-298-6109 7 days a week from 7 am to 7 pm
PST Monday through Saturday and 7 am to 5pm PST on Sundays and we can walk you through the steps.
We Protect Your Information
Protecting your information is our top priority. That’s why we use the same security as the largest banks and financial institutions. Your data is always encrypted on our network, and we monitor every step of your transaction.