Frequently Asked Questions
Leasing with SmartPay is easy. There are two ways to complete an application and begin your new lease:
Complete our Approval application here to get approved for a specific lease amount. You may then shop in-store at our retail partners or online, find a retailer and apply your SmartPay approval at check-out.
Shop directly either in-store at our retail partners or online, find a retailer and select SmartPay as your payment option at checkout. You will then complete your SmartPay application before completing your transaction.
We break down the cost of your smartphone into low, affordable payments. The cost depends on the retail value of the items you lease and the terms of the plan for which you are approved. You will have a chance to review your payments and terms before completing your lease.
The total number of payments depends on your payment frequency (monthly, every 4 weeks, twice monthly, and every other week) and term length, which may vary depending on the channel for which you are approved.
Yes. You can return your item at anytime without penalty. If you wish to return the items within the merchant’s return window, then you should return the items directly to the merchant. Please refer to the merchant’s return policy for instructions.
If it is after the merchant’s return window, you can return it to SmartPay by contacting our Customer Support Team to request a return label.
Lease With SmartPay
To apply for SmartPay, you must:
- Be at least 18 years old
Have a monthly income of $1000 (before taxes and deductions)
Have a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)
Have a credit card or debit card associated with a standard US checking account
All personal and payment information provided in the application must belong to you.
You will receive your items as soon as possible after completing your transaction. If you’re applying in a store, you’ll receive your items immediately after you complete the application. If you’re applying online, your items will be shipped to your address by the merchant and arrive accordingly.
Although we try to approve as many customers as possible, we aren’t able to approve every application. Approval is based on a number of personal and financial qualifications.
In the case that you are not initially approved, you are always welcome to reapply anytime.
Make Your Payments
During the SmartPay application process, you will be asked to provide a credit or debit card to be used for your initial payment. SmartPay will automatically charge this card for all future scheduled payments, according to your lease’s payment schedule. Subsequent monthly payments may not be made in store.
You may update your payment information via your Consumer Home account.
We accept credit cards and debit cards associated with a standard US banking account (Mastercard, Visa or Discover) for initial and subsequent lease payments. You may use a prepaid debit card or use a PayNearMe location to make a one-time subsequent lease payment.
Yes. You will receive payment reminders by text (SMS) message and email 3 days before your due date. If you are not sure when your next due date is, you can check your payment schedule by logging into your SmartPay account.
Yes. You can pay off your Lease early to save on total fees.To pay off your Lease early, log into your SmartPay account and navigate to the “Make a Payment” tab. Here, you will see a “Payoff Lease” button that will begin the early payoff process. This option is not available in NJ, MN, WI, and WY. Customers in these states are offered a 12-month lease payment plan which renews annually. You can either cancel your Lease by returning the items, or renew your Lease at a lower cost..
We offer various payment frequency options based on whether your lease includes a service plan or not. Without a service plan, you have the choice of monthly, every 4 weeks, twice monthly, and every other week options. With a service plan, you must pay on a monthly basis as service is based on monthly intervals.
You may also take advantage of the Early Payoff Option. To confirm this amount, log into your SmartPay account and navigate to the “Make a Payment” tab.
Log into your SmartPay account via our Consumer Home portal. You will be prompted to activate your account if you have not already. Once logged in, you will be able to view your lease agreement on the “Order Details” section of the “Your Plan” tab.
Log into your SmartPay account at home.smartpaylease.com, and update your payment method under “Settings.”
To pay off your Lease early, log into your SmartPay account and navigate to the “Make a Payment” tab. Here, you will see a “Payoff Lease” button that will begin the early payoff process.
THIS OPTION IS NOT AVAILABLE IN NJ, MN, WI, AND WY, AS THESE STATES DO NOT ALLOW CUSTOMERS TO ACQUIRE OWNERSHIP OF THE LEASED ITEMS. CUSTOMERS IN THESE STATES ARE OFFERED A 12-MONTH LEASE PAYMENT PLAN WHICH RENEWS ANNUALLY. YOU CAN EITHER CANCEL YOUR LEASE BY RETURNING THE ITEMS, OR RENEW YOUR LEASE AT A LOWER COST.
Yes. Once you have made all payments and the lease is complete, you own the items. You can also complete your lease early with the Early Payoff Option.
NOTE: THIS OPTION IS UNAVAILABLE IN MN, NJ, WI, AND WY.
Partner With SmartPay
SmartPay lets you grow your sales by providing honest and transparent leasing for your customers, so they can get the devices they love. We pay you upfront for all leased items and handle all subsequent payment collection, eliminating all risk to you from our leasing process.
In addition to increasing sales, SmartPay provides reporting tools to help you run your business smoothly.
We partner with a wide variety of businesses throughout the wireless industry. The list includes Metro by T-Mobile, Boost Mobile, Tracfone, Straight Talk, Net10, and Simple Mobile.
We are always excited to showcase our product! If you would like a demo of SmartPay, please fill out the demo form here and our Business Development team will contact you shortly.
We’re excited to hear you’re interested in partnering with SmartPay! To get started, contact our Business Development team by filling out the demo form. A SmartPay representative will then be assigned to personally walk you through our product and integration steps.